Shipping Policy

This Shipping Policy applies to all orders placed through www.la-finery.com, operated by L. A Mercantile Ventures (Private) Limited ("we," "us," "our"). By placing an order with us, you agree to the terms of this Policy.

1. Local Shipping (Within Sri Lanka)

  • We deliver to addresses across Sri Lanka.
  • Orders are dispatched within 3 business days of order confirmation.
  • Delivery is completed within 5 business days of dispatch, subject to courier service availability and unforeseen circumstances.
  • P.O. Box addresses are not accepted. Please provide a physical residential or business address for delivery.
  • All local deliveries must be signed for upon receipt. We are unable to leave packages unattended, and someone must be available at the delivery address to sign for the parcel.
  • Shipping costs for local orders are calculated and displayed at checkout prior to payment.

2. International Shipping

  • We ship internationally to select destinations. Shipping availability, timelines, and costs will be displayed at checkout based on the delivery address.
  • All international orders are insured for their full invoice value, in accordance with the requirements of the National Gem and Jewellery Authority of Sri Lanka (NGJA). Insurance is arranged and included as part of the shipping process for international orders.
  • Customs, duties, taxes, and VAT/GST: International customers are solely responsible for any customs duties, import taxes, VAT, GST, or other charges levied by the destination country. These charges are determined by the customer's local customs authority and are not included in our product price or shipping cost. We recommend checking with your local customs office for applicable rates before placing an order.
  • Customs delays: We are not liable or responsible for any delays in delivery caused by customs processing, inspections, or holds in the destination country. Once a package is handed over to customs authorities, timelines are outside of our control.
  • As with local orders, international deliveries may require a signature on receipt, depending on the courier and destination country's requirements.

3. Order Processing and Tracking

  • You will receive a confirmation email once your order has been placed, and a dispatch notification with tracking details (where available) once your order ships.
  • Please ensure your shipping address and contact details are accurate at checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

4. Delivery Issues

  • If a delivery attempt is unsuccessful because no one was available to sign for the parcel, the courier's standard re-delivery or collection process will apply.
  • If you believe your order is lost or significantly delayed beyond the stated timelines (excluding customs-related delays for international orders), please contact us on WhatsApp +94740493397 or by Email support@la-finery.com with your order number so we can investigate with the courier.

5. Contact Us

For questions regarding this Shipping Policy, please contact us at:

L. A Mercantile Ventures (Private) Limited 

Website: www.la-finery.com 

Email: support@la-finery.com 

Phone/Whatsapp : +94740493397