Refund Policy

This Refund & Returns Policy applies to all purchases made through www.la-finery.com, operated by L. A Mercantile Ventures (Private) Limited ("we," "us," "our"). By placing an order with us, you agree to the terms of this Policy.

1. General Policy

All our jewellery pieces are ready-made items. As such, no refunds, exchanges, or returns will be provided for ready-made items except where a manufacturing fault is confirmed in accordance with this Policy.

We do not offer refunds, exchanges, or returns for:

  • Change of mind, incorrect selection of size, style, colour, or design.
  • Mishandling, damage, or wear and tear caused by the customer after delivery, including improper storage, exposure to chemicals/moisture, accidental damage, or normal wear.
  • Items that have been worn, altered, resized, or tampered with in any way after delivery.

2. Manufacturing Faults

We take quality seriously and stand behind the craftsmanship of our jewellery. A "manufacturing fault" refers to a defect in materials or workmanship that existed at the time of delivery, such as (by way of example):

  • Loose or falling gemstones due to faulty setting.
  • Defective clasps, hinges, or fastenings not caused by misuse.
  • Visible flaws in the silver finish or plating not disclosed at time of sale.

Manufacturing faults do not include natural variations in gemstones, minor differences due to the handmade nature of the piece, or tarnishing of silver over time due to normal exposure to air and moisture (which is a natural characteristic of silver, not a defect).

3. Reporting a Manufacturing Fault

If you believe your item has a manufacturing fault, you must:

  1. Contact us within 7 [Seven] days of receiving your order on WhatsApp +94740493397 or by Email support@la-finery.com, quoting your order number.
  2. Provide clear photographs and/or video of the item and the fault.
  3. Retain the original packaging, invoice, and item until the matter is resolved.

Our team will review the claim and inform you within 5 [Five] business days whether the fault has been confirmed.

4. Confirmed Manufacturing Faults — Return Process

If we confirm that a manufacturing fault exists:

  • We will provide instructions on how to return the item.
  • We will bear the cost of return shipping for the confirmed faulty item. The customer is not responsible for return shipping costs in this case.
  • Once the returned item is received and the fault is verified upon inspection, we will offer, at our discretion, a repair, replacement, or refund to the original payment method.

If a claimed fault is not confirmed upon inspection (e.g., the damage is found to be due to customer mishandling, normal wear, or tampering), the item will be returned to the customer at the customer's cost, and no refund, replacement, or repair will be provided.

5. Refund Method and Timeline

Approved refunds will be issued to the original payment method used at checkout. Please allow 7–14 business days for the refund to reflect in your account, depending on your bank or payment provider's processing times.

6. Non-Returnable Circumstances

To protect the integrity of our claims process, we reserve the right to decline a refund, replacement, or repair if:

  • The item shows signs of wear, resizing, alteration, or damage inconsistent with a manufacturing fault.
  • The claim is reported outside the timeframe specified in Section 3.
  • The item was purchased on final sale/clearance, where explicitly stated at the time of purchase (if applicable).

7. Contact Us

For any questions regarding this Refund & Returns Policy, or to report a manufacturing fault, please contact us at:

L. A Mercantile Ventures (Private) Limited 

Website: www.la-finery.com 

Email: support@la-finery.com 

Phone/Whatsapp : +94740493397